Thank you for choosing Primal Nature for your shopping needs. We strive to ensure a smooth and efficient shipping process to deliver your orders in a timely manner. Please read the following shipping policy carefully to understand how we handle shipping:

• Shipping Locations: We currently offer shipping services to addresses within Australia. Unfortunately, we do not ship internationally at this time.
• Shipping Methods and Timeframes:
  • Standard Shipping: We offer standard shipping for most orders, and the delivery time is typically between 3 to 7 business days from the date of dispatch, depending on your location.
  • Express Shipping: For customers who require faster delivery, we also provide express shipping options with delivery typically within 1 to 3 business days from the date of dispatch.
• Order Processing Time:
  • We strive to process and dispatch all orders as quickly as possible.
  • Orders are usually processed and shipped within 1 to 2 business days after the order is placed, subject to product availability and order verification.
• Tracking Your Order:
  • Once your order is dispatched, you will receive a shipping confirmation email containing your tracking information.
  • You can use this tracking number to monitor the status and estimated delivery date of your shipment.
• Shipping Costs:
  • Shipping costs will vary depending on the shipping method selected, the weight, and the destination of the package.
  • During the checkout process, you will see the available shipping options with their respective costs.
• Free Shipping Promotions:
  • We occasionally offer free standard shipping promotions for eligible orders. Details about such promotions will be clearly communicated on our website or through promotional emails.
• Address Accuracy:
  • Please ensure that the shipping address provided during checkout is accurate and complete.
  • Primal Nature will not be responsible for delays or delivery issues caused by incorrect or incomplete address information.
• Delivery Issues:
  • In the rare event that your package is lost or delayed significantly during transit, please contact our customer support team, and we will assist you in resolving the issue promptly.
  • If your package shows as delivered but you have not received it, we recommend checking with neighbors, building management, or the local post office before contacting us.
• Delivery to Remote Areas:
  • For certain remote or rural areas, delivery times may be longer than standard estimates due to logistical constraints.
• Order Modifications:

• Once an order is placed, we generally cannot modify or change its contents or shipping details. Please review your order carefully before confirming it.

If you have any questions or need further assistance regarding our shipping policy, please feel free to reach out to our customer support team at [email protected].

Please note that this shipping policy applies only to orders placed directly through www.primalnature.com.au. If you have purchased our products from a third-party retailer, their shipping policies and terms will apply.